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Frequently Asked Questions

Account Center

In the top right-hand corner, hover over your email address and select “Reset Password” from the drop-down menu.
In the top right-hand corner, hover over your email address and select “Profile Settings.” On this page, click “Edit” in the bottom right corner of the screen.
Select “Upcoming Experiences” from the left-hand menu in the Account Center.

Experiences

Email mikaela@teamraderie.com with your preferred date and time.
Your tracking number is sent approximately a week before the experience. Look for an email from mikaela@teamraderie.com.
Email mikaela@teamraderie.com with your updated address.
Yes! The address form has all available dietary options for each kit.
Yes!
We ship globally, with the exception of Russia and North Korea.
No, you can place a free 48-hour hold.
Yes! We support in-person, hybrid, and remote teams with our virtual facilitation.
Our availability on our website is updated in real time, so we recommend exploring an alternate date or time. You can also reach out to mikaela@teamraderie.com with your request, and we can see if any accommodations can be made.
Yes, you can either add it during the checkout process, or email it to mikaela@teamraderie.com.
Definitely! We can provide suggestions, or we are happy to work with you on what you envision. You can email mikaela@teamraderie.com to get the conversation started.

Contact us directly and we will be happy to help. You can chat with us or email us at mikaela@teamraderie.com.