Practice Difficult Conversations

Communication challenges are among the most intractable issues that impact productivity. Stalled conversations can also kill morale.

What makes communication so vital for team success?

“Uncertainty” is the word that characterizes the current environment. And yet, teams require a sense of belonging, security, and safety to do their best work.

Psychological safety is the belief that you can speak up freely without fear or risk of punishment and humiliation. This is a critical factor in healthy team dynamics that results in better decision-making, greater innovation, and more effective execution in organizations.

Read Francesca’s HBR Article.

Communication Details

To develop and build trust, we must understand the components of trust – authenticity, empathy, and logic.

If you sense that I am being authentic, you are much more likely to trust me. If you sense that I have real rigor in my logic, you are far more likely to trust me. And if you believe that my empathy is directed towards you, you are even more likely to trust me.

When all three of these things are working, we have great trust. But if any of these three gets shaky or starts to wobble, trust is threatened.

AUTHENTICITY

I experience the real you.

LOGIC

I know you can do it; your reasoning and judgement are sound.

Safety

EMPATHY

I believe you care about me and my success.

Does your ideal team look like this?

Team members improve communication despite being distributed
Team members build trust through effective communication
Productivity is not hindered by miscommunication

In this journey, you will learn:

How to challenge others’ views in ways that are productive
How to ask better questions to learn perspective
How to give feedback better
How to express appreciation

Start Your Team Trust Journey

1. Assessment

Before your team’s first experience, you will all take a short survey to gauge where your team is at.

2. Experiences

Your team will participate in four curated experiences in a sequence developed in collaboration with Francesca Gino to improve your team’s communication.

Curated Experiences for Your Communication Journey

Connect & Share Appreciation

Digital Card Game to Recognize Team Strengths

What can you gain from a card game with cute animal cards? Learn what qualities your team values in you the most in this positive and unifying card game.

Learn How to Disagree Better

The Power of Disagreement: Turn Conflict into Advantage

Many people try to shy away from disagreements, this just leads to unresolved issues. How can your team learn to embrace each other’s differences and use their disagreements for good? This Teamraderie experience will teach your team to turn avoidance to “I HEAR You!”.

Learn to Ask Better Questions

How to Ask Better Questions for Effective Team Communication

Why? How? What? When? Unleash your team’s curiosity and learn how to not only ask the best questions but also how to stop taking those conversation missteps that we regularly make.

Learn to Give & Receive Feedback

Radical Candor to Level-Up Team Communication

How do you get your team to bring their fullest selves to work every day? By creating more meaningful and supportive relationships with their colleagues using Radical Candor. Learn from trained Radical Candor coaches as they take your team through activities and group discussions.

3. Practices

After each experience, you’ll receive weekly tips, exercises, and activities to put into practice with your team to continue building upon what you learned together.

At your next 1:1
At your next standup
At your next team meeting
At your next review

You'll receive easy to action tips to use in your next...

At your next 1:1
At your next standup

At your next team meeting
At your next review

4. Measurements

At the conclusion of your last experience, your team will re-take the original assessment to measure your progress as it relates to building and deepening team trust.

Get Started

Ready to take your team on a journey to level up communication? Take the next step to book your first experience.

We really enjoyed the experience. I liked how turnkey it was — from the supplies, to the scheduling, to the calendar reminders, etc.”

– Google

Efficacy Headline

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Explore Other Journeys

Deepen Team Trust

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Grow Team Psychological Safety

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Embrace Change and Resilience

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